There are no refunds for cancelations on the part of the student. In the event a student needs to cancel, the amount paid will be applied to future classes, provided that a WRITTEN request is received in our office one business day prior to the start of the class. You can reschedule at no charge by notifying the office by email at info@maximumacceleration.com at least one business day before the scheduled class.
Students may reschedule at no charge by notifying the office by email at info@maximumacceleration.com at least one business day before the scheduled class.
In the unlikely event that a course is canceled, for any reason including insufficient enrollment, you will be given a complete refund or the opportunity to transfer to another seminar at no charge.
A "no show" is someone who does not show up for a registered class AND without any advance notice. There are no refunds for "no shows."
Certificates will be hand delivered or emailed to students immediately upon successful completion of each class.
Students will be required to take and pass examinations, as mandated by NMLS rules.
Per NMLS requirements for MLOs, latecomers will not be admitted after 10 minutes of the start of class. Attendees will be required to show proof of identity at check-in.
All students will be provided a copy of the NMLS-approved Student Rules of Conduct in advance of the start of the course, and must sign and acknowledge receipt and acceptance upon signing in for the class. Instructors or course facilitators will also summarize and explain the Rules of Conduct at the beginning of each class. We will retain a signed copy of the ROCS for five (5) years.
We will retain and store all course materials, registration information, course sign-in documents, certificates of completion and any and all other required data or documents for a minimum of five (5) years from the last date the course is taught or administered. Such materials will be stored in the medium in which they were created, with backup files made available in the case of data systems that become outmoded (i.e., we’ll retain PDF versions of documents created in systems if such systems become obsolete.) The data and documents will be available at our company headquarters, and via any cloud storage systems, if available.
We hereby attest to having in place processes for the retention of data and documents associated with the delivery of NMLS approved courses for a period of five years. Further, we agree that NMLS retains the ability to audit Course Data, as needed, to ensure that we are properly administering courses and tracking student participation. We will make Course Data available to SRR within 14 calendar days of a written request from SRR.
Instructors chosen for our classes will all have significant experience in the mortgage industry, either as an industry professional, as a federal or state regulator, or as an associated mortgage GSE professional. Instructors will have the teaching, communication and interpersonal skills to effectively lead a class, and be able to convey complex topics in understandable terms.
We will actively seek instructors who have verifiable industry experience and subject matter expertise. We will interview and vet the credentials of all instructors, ensuring that they meet all NMLS requirements. Our instructors shall be free of conflicts of interest (for example, we will not employ professionals to teach where such arrangements would have them teaching students from the same company, or affiliated company, from which they are employed).
Facilitator Capacity Policy
Webinar courses have at least one facilitator. For larger groups of students, more facilitators will be present with a facilitator ratio of at least 1:50. The facilitator will assist with sign-in and sign-out, attendance tracking, and addressing tardiness and lack of student participation during the course.
Lack of Presence & Class Tardiness Policy
All students must be on camera and visible from the shoulders up, for the entirety of the course, except during sanctioned breaks. Students must be engaged and actively participating during the webinar. Students cannot be on phone calls, texting, or otherwise distracted during the webinar. Students are required to participate in webinars from their laptops or desktop computers. The use of their cell phone is not permitted.
The facilitator has the authority to remove a student for lack of participation as follows:
The facilitator shall address tardiness as follows:
We reserve the right to remove a student for distracting or inappropriate behavior, including abusive or inappropriate language in the chat or on camera.
Registration, KBA, Attendance, Student Participation, Rules of Conduct, and Course Documents
Registrations and enrollment for webinars are conducted through Maximum Acceleration’s website and our LMS (Moodle). Registration includes creating a unique username and password to access the webinar within the LMS. Acceptance of the Rules of Conduct, downloading course materials, accessing the Zoom meeting link, and receiving the course completion certificate after the webinar all take place within the webinar course housed within our LMS.
For identification verification purposes, both before and during the webinar, students will be required to complete Knowledge Based Authentication (KBA) questions based on a student questionnaire completed by the student prior to the start of the webinar.
Additionally, we will verify attendance by keeping the course chat record and using an attendance tool available through Zoom.
The facilitator will also ensure that all students are participating through visual verification.
As soon as students complete the registration process, they will be provided with all course documents within the webinar course, accessible through our LMS. Downloading the course documents (including the textbook and syllabus) is mandatory, and students are encouraged to take notes throughout the course.
The Rules of Conduct must be accepted within our LMS by the student before they will receive access to the Zoom meeting link. A copy of the ROC is also provided on the second page of the course syllabus.
Certificates & Course Completion
Students will receive their certificate via the webinar course, accessed through our LMS, after the course. Course completion will be reported to the NMLS within seven (7) calendar days.
Attendance records will be retained for all webinars will be kept for five years.
Technical Requirements
Maximum Acceleration uses ZOOM as our webinar platform. If connection issues occur, students are expected to proactively communicate issues to the instructor or facilitator immediately.
Acceptable devices include:
NOTE: Cell phones are not an acceptable device.
To effectively view video online or from a remote connection, students must have a high-speed (broadband) internet connection or video broadcast capability. Zoom is compatible with all common internet browsers, including Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. If the student anticipates any issues with joining the webinar or has any technical questions related to Zoom, they will be encouraged to contact us before the day of the webinar so that we can assist them in navigating the potential issue. If a technical issue arises on the day of the webinar, we will do our best to assist the student, but if it keeps the student from entering the course on time, they may be asked to reschedule.
